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1. I've imported my address books but when I start to type an address, it does not autocomplete...what gives?
2. I accepted an appointment request then, later, deleted the request from my inbox but now the scheduled appointment has vanished from my calendar...what happened?
3. Where do I go for training?
4. I just got this prompt asking if I want to enable AutoArchiving...what should I do?
5. I keep having an Internet E-mail login pop-up with my ONYEN and password already in...What's up with that?
   

I've imported my address books but when I start to type an address, it does not autocomplete...what gives?

Unfortunately this is an implementation choice in Outlook that is slightly different from how Thunderbird implements the autocomplete feature.  In Outlook the autocomplete names are stored in a separate file and this file is update after you send to an address for the first time in Outlook.  This article describes the autocomplete feature in Outlook.

To access the address book from a new email press the To, CC or BCC buttons next to the corresponding text field and change the selected Global Address List from the Address Book drop down menu to Contacts.

I accepted an appointment request then, later, deleted the request from my inbox but now the scheduled appointment has vanished from my calendar...what happened?

If you run Outlook on two computers and accept a meeting while using one of them, don't delete the meeting request from the Inbox on the other computer. If the request is still there, accept it again. Deleting a request on one computer after accepting it on another computer can cause the meeting to disappear from your calendar.

Where do I go for training?

In-person training opportunities as well as Instructional Technology seminars on MS Outlook client can be accessed from http://its.unc.edu/ITS/events_and_projects/EXCHANGE_TRAINING

I just got this prompt asking if I want to enable AutoArchiving...what should I do?

ITSOP's current recommendation is to disable this feature (click the checkbox to 'Don't prompt me again about this' and select No).

AutoArchive is MS Outlook's built-in mechanism for managing the Inbox/abhering to storage quotas.  If enabled the default rule is to move email older than six months from the Inbox and store it in a local folder on the computer.  The consequence of doing this is that emails older than six months are only accessible from the local folder (i.e., you cannot access the six month old email from http://outlook.unc.edu or from another computer unless you copy the local file and carry it with you).  Details of the autoarchive feature can be found here.

This article demonstrates how to turn on or turn off the AutoArchive as needed.

I keep having an Internet E-mail login pop-up with my ONYEN and password already in...What's up with that?

We've had a number of users report dropped sessions while using MS Outlook.  If you are asked for a user name and password from within MS Outlook after being connected for a period of time it may be that session information was lost and the system needs you to re-establish the information.  To attempt to resolve this type of issue do the following

1. Completely close out of MS Outlook -> Wait a moment... -> Reopen MS Outlook.  If the system displays 'Connected to Microsoft Exchange' in the bottom right corner and does not re-prompt for credentials the session has been successfully re-established.
2. If (1) didn't work, logoff of the computer and relogon to re-establish the logon session token.
3. If (2) didn't work check the status of the IT Services to rule out issues related to system-wide outtage and log a issue with This e-mail address is being protected from spambots. You need JavaScript enabled to view it .